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01 — Loose Diamonds & Gemstones

We offer a 30-day return window on eligible loose diamonds and gemstones. Your return request must be submitted within 30 days of the date your order was delivered.

To be eligible for a return, your item must:

• Be in the same condition in which you received it
• Be unused and unaltered
• Remain in its original packaging
• Include the original diamond or gemstone certificate, when applicable
• Include proof of purchase
• Pass our inspection and quality-control process upon return

Your First Return

Each customer is eligible for one complimentary return within a 90-day period.

For your first eligible return, The Perfect Carat will provide a prepaid return shipping label.

Any additional eligible return within the same 90-day period will be subject to a $60 restocking fee, which will be deducted from the refund.

Shipping Costs

Original shipping charges are non-refundable.

If complimentary shipping was provided with your order, the actual shipping cost incurred by The Perfect Carat may be deducted from your refund.

If your order was shipped incorrectly or arrived damaged or defective due to an error on our part, we will cover the applicable shipping costs.

Specially Sourced Diamonds & Gemstones

We are happy to source diamonds and gemstones based on your individual preferences and requests.

Please note that once a specially requested item has been ordered, reserved, or shipped by our supplier, cancellation may result in supplier fees, shipping costs, restocking charges, or other expenses actually incurred by The Perfect Carat.

Any applicable charges will be communicated before a refund is processed.

Starting a Return

To begin a return, please contact us at hello@theperfectcarat.com before sending your item back.

Once your return is approved, we will provide a prepaid return shipping label and instructions for securely packaging your item.

Please do not send a return without prior authorization. Unauthorized returns may not be accepted.

For your protection, we recommend photographing your item and packaging before sealing your package and obtaining a drop-off receipt from the shipping carrier.

Return Inspection

Because diamonds and gemstones are highly valuable, every returned stone is carefully inspected upon arrival.

We verify the condition of the item, certificate, identifying characteristics, measurements, and other relevant details to ensure the returned stone is the same stone originally shipped.

Your refund will be processed once the return has successfully passed our inspection.

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02 — Custom Jewelry & Ring Studio

This includes jewelry created through our Ring Studio / Ring Builder, as well as:

• Custom engagement rings
• Custom wedding bands
• Custom settings
• Made-to-order jewelry
• Personalized jewelry
• Custom necklaces, bracelets, earrings, and other jewelry
• Jewelry created using customer-provided stones
• Jewelry made to specific measurements or specifications
• Engraved or otherwise personalized pieces
• Any jewelry that has been modified, altered, or resized specifically for the customer

Custom jewelry is designed and created specifically for you and cannot be returned to our standard inventory or resold as a ready-to-purchase piece.

For this reason, we encourage you to carefully review and confirm your ring size, diamond or gemstone specifications, metal selection, design details, measurements, and CAD renderings before approving your order.

CAD & Design Deposits

Deposits paid toward CAD designs, design work, mockups, sourcing, or other custom services are non-refundable once work has begun.

If a design deposit is eligible to be applied toward your final purchase, this will be clearly stated on your invoice.

Once a custom order has been approved or production has begun, changes or cancellations may not be possible.

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03 — Ring Sizing

Getting your ring size right before placing your order is important, as each custom ring is made specifically to your requested specifications.

We strongly recommend confirming your ring size with a professional jeweler before placing your order.

Because custom and made-to-order rings are created specifically for you, an incorrect ring size does not qualify a custom ring for a return, refund, exchange, or cancellation.

If a ring can be resized, resizing may be available for an additional fee depending on the design, metal, stone setting, and amount of resizing required.

Resizing fees, shipping costs, and applicable repair or alteration charges are the responsibility of the customer.

Some designs may not be safely resizable due to their construction, stone placement, engraving, or other design elements. In these cases, we will let you know what options may be available.

Please double-check your ring size before approving your order. Once production has begun, a change in ring size may not be possible without additional costs or modifications to the original design.

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04 — Damaged, Defective, or Incorrect Items

We want you to receive your order exactly as intended.

Please inspect your purchase promptly upon delivery. If your item arrives damaged, defective, or is not the item you ordered, please contact us at hello@theperfectcarat.com within 48 hours of delivery and include clear photos or video of the item and packaging.

We will review the issue and work with you to determine the appropriate resolution.

Please do not attempt to repair, resize, alter, or modify an item before contacting us, as doing so may affect your eligibility for a repair, replacement, or refund.

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05 — International Customers

Eligible loose diamonds and gemstones purchased by international customers may be returned within 15 days of delivery.

International customers are responsible for all return shipping costs, customs charges, duties, taxes, and other fees associated with returning an item unless the item was received damaged, defective, or incorrect.

The Perfect Carat is not responsible for customs delays, duties, taxes, or fees associated with international shipments.

Custom and made-to-order jewelry remains final sale regardless of destination.

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06 — Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method within 10 business days.

Please keep in mind that your bank or credit card provider may require additional time to process and post the refund to your account.

Any applicable restocking fees, non-refundable shipping costs, supplier cancellation fees, or other eligible charges will be deducted from the refund before it is issued.

If you have not received your refund within 15 business days after your return has been approved, please contact us at hello@theperfectcarat.com.

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