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01 — Order Processing

Most in-stock loose diamonds and jewelry are processed and prepared for shipment within 1–3 business days after payment has been received and the order has been approved.

Custom, made-to-order, and specially sourced pieces require additional processing and production time. Estimated timelines for these orders will be communicated during the design and purchasing process.

Orders may require additional verification before shipment, particularly for high-value purchases. Processing times may vary depending on the item, supplier, payment method, and availability.

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02 — Domestic Shipping

We currently ship orders within the United States using trusted, insured shipping carriers selected based on the value and nature of your order.

Because we specialize in high-value diamonds and fine jewelry, certain orders may require signature confirmation upon delivery.

For high-value orders, shipments may be sent to a residential address and require an adult signature. These additional security measures help protect both you and The Perfect Carat from loss or unauthorized delivery.

Shipping methods and delivery services may vary depending on the value, size, destination, and type of item purchased.

Signature Required

If signature confirmation is required for your order, the package cannot be left unattended or released without the required signature.

If you are unavailable to receive your package, the carrier may make additional delivery attempts or hold the package at an authorized location for pickup.

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03 — Shipping Address

Please carefully review your shipping address before completing your purchase.

Once an order has shipped, we may be unable to change the delivery address. The Perfect Carat is not responsible for delays, additional shipping costs, or lost packages resulting from an incorrect or incomplete address provided by the customer.

For high-value orders, we may require the shipping address to match the billing information associated with the payment method or may request additional verification before shipment.

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04 — Lost, Stolen, or Damaged Packages

We take great care when packaging and shipping every order. Packages are securely packaged and shipped using appropriate carrier services for high-value items.

If tracking shows that your package was delivered but you are unable to locate it, please contact the shipping carrier immediately and notify us at hello@theperfectcarat.com .

Please do not discard any packaging if your order arrives damaged. Photograph the package and its contents and contact us as soon as possible so we can assist with the appropriate next steps.

The Perfect Carat is not responsible for packages that are lost, stolen, or misplaced after confirmed delivery by the carrier, including packages left at the delivery address after a required signature has been completed.

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05 — Delivery Delays

Once an order has been shipped, delivery times are determined by the shipping carrier. While we provide tracking information whenever available, we cannot guarantee carrier delivery dates or be responsible for delays caused by weather, carrier disruptions, incorrect addresses, customs, holidays, or other circumstances outside our control.

If your package appears to be delayed or tracking has not updated, please contact us and we will be happy to help you determine the appropriate next step.

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06 — International Shipping

International shipping may be available for select orders and destinations. Please contact us before placing an international order if you have questions about shipping availability.

International customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are not included in the purchase price or shipping cost unless specifically stated at checkout.

The Perfect Carat is not responsible for customs delays, refused shipments, or fees imposed by the destination country's customs authorities.

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07 — High-Value Orders

Because diamonds and fine jewelry are high-value items, additional security measures may apply to certain orders.

Depending on the value of your purchase, we may require:

• Signature confirmation
• Delivery to a secure residential address
• Additional order or payment verification
• Additional processing time before shipment

These measures are in place to protect your purchase and help prevent fraud or unauthorized delivery.

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